About our privacy policy
Joya Sports BV cares a lot about your privacy. We therefore only process data that we need for
(improving) our services and handle the information we provide about you and your use with care
our services have collected. We never make your data available for commercial purposes
third parties.
This privacy policy applies to the use of the website and the services provided by Joya
Sports BV. The effective date for the validity of these conditions is 28/06/2022, with the publication of a
new version voids the validity of all previous versions. This privacy policy describes what information about you is collected by us, what this data is used for and with whom and under what conditions this data may possibly be shared with third parties. We also explain to you how we process your store data and how we protect your data against misuse and what rights you have in relation to it the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact, you
find contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it, which
security techniques we use and for whom the data is visible.
Online store software
MyWebshop
Our online store was developed with software from MyOnlineStore. Personal data that you provide for our purposes
services made available to us are shared with this party. MyOnlineStore has access to your
data to provide us with (technical) support, they will never use your data for anyone else goal. MyOnlineStore is obliged to provide appropriate information based on the agreement we have concluded with them to take security measures. MyOnlineStore uses cookies to provide technical information
collect in relation to your use of the software, no personal data is collected and/or stored.
Web hosting
MyDomain
We purchase web hosting and email services from MijnDomein. MijnDomein processes personal data on behalf of us and does not use your data for our own purposes. This party can collect metadata about it
use of the services. This is not personal data. MijnDomein has appropriate technical and organizational measures have been taken to prevent loss and unauthorized use of your personal data prevent. MijnDomein is obliged to maintain confidentiality under the agreement.
Email and mailing lists
MailChimp
We send our email newsletters with MailChimp. MailChimp will never use your name and email address for its own use purposes. At the bottom of every email sent automatically via our website you will see the
'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is processed by MailChimp stored securely. MailChimp uses cookies and other internet technologies that provide insight
whether emails are opened and read. MailChimp reserves the right to process your data use it to further improve the services and in this context share information with third parties
to share.
Rots
We use the services of Rots for our regular business e-mail traffic. This party has appropriate technical and organizational measures have been taken to prevent misuse, loss and corruption of your and ours data as much as possible. Rots does not have access to our mailbox and we treat all our email traffic confidentially.
Payment processors
Mollie
We use the platform to process (part of) the payments in our online store Mollie. Mollie processes your name, address and residence details and your payment details such as your bank account or
credit card number. Mollie has taken appropriate technical and organizational measures to protect your
protect personal data. Mollie reserves the right to use your data to: to further improve services and in this context share (anonymized) data with third parties.
All the above-mentioned guarantees regarding the protection of your personal data are also valid
applies to the parts of Mollie's services for which they engage third parties. Mollie saves your
data for no longer than is permitted by the legal periods.
Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur then
you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can: can link the review to your order. WebwinkelKeur also publishes your name on its own website.
In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In
In the event that we invite you to leave a review, we will share your name and email address with
WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review.
WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data
to protect. WebwinkelKeur reserves the right to:
to engage third party services, we have given permission to WebwinkelKeur for this. All
The above-mentioned guarantees with regard to the protection of your personal data also apply
applies to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
DPD
EXAMPLE: If you place an order with us, it is our job to have your package delivered to you. We make
use of the services of [PROVIDER] to carry out the deliveries. It is necessary for that
we share your name, address and residence details with [PROVIDER]. [PROVIDER] uses this data
only for the purpose of executing the agreement. In the event that [PROVIDER] subcontractors
If you enable it, [PROVIDER] will also make your data available to these parties.
Invoicing and accounting
Exact Online
EXAMPLE: We use the services of to maintain our administration and accounting
[PROVIDER]. We share your name, address and residence details and details regarding your order.
This data is used to administer sales invoices. Your personal data will be
sent and stored protected. [PROVIDER] is obliged to maintain confidentiality and will store your data
treat confidentially. [PROVIDER] does not use your personal data for purposes other than
described above.
External sales channels
Purpose of data processing
General purpose of the processing
We use your data exclusively for the purpose of our services. That is, the purpose of the
processing is always directly related to the order you place. We do not use your data for
(targeted) marketing. If you share data with us and we use this data for - other than your
request - to contact you at a later time, we will ask your explicit permission to do so. Your
data is not shared with third parties, other than for accounting and other administrative purposes
obligations. These third parties are all bound to confidentiality under the agreement
between them and us or an oath or legal obligation.
Automatically collected data
Data collected automatically by our website is processed for the purpose of our
to further improve services. This data (for example your IP address, web browser and
operating system) are not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, Joya Sports BV may be held to do so on the basis of a legal obligation
sharing your data in connection with government tax or criminal investigations. In such a way
In this case, we are forced to share your data, but we will do so within the options offered by the law
oppose it.
Retention periods
We keep your data as long as you are our client. This means that we keep your customer profile until you
indicates that you no longer wish to use our services. If you let us know, we will do this
also regard it as a request to forget. Based on applicable administrative obligations, we must:
to store invoices with your (personal) data, so we will store this data for as long as applicable
storage period runs. However, employees no longer have access to your client profile and documents
we have produced in response to your order.
Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights
regarding the personal data processed by or on behalf of us. We explain which ones below
these are and how you can invoke these rights. In principle, we aim to prevent abuse
copies and copies of your data will only be sent to your email address already known to us. In case you have the
If you wish to receive data at another e-mail address or, for example, by post, we will ask you to register
legitimize. We keep an administration of completed requests, in the event of a request to be forgotten
we administer anonymized data. You will receive all copies and copies of data in the
machine-readable data format that we use within our systems. You have the right to do so at any time
file a complaint with the Dutch Data Protection Authority if you suspect that we have collected your personal data
use wrong way.
Right of inspection
You always have the right to access the data that we process or have processed that relates to your person or
can be traced back to this. You can make a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a copy of all data with an overview of the processors at the e-mail address known to us
who have this data in their possession, stating the category under which we have this data
stored.
Right of rectification
You always have the right to access the data that we process or have processed that relates to your person or
can be traced back to this, to have them adjusted. You can make a request to this effect to our contact person
for privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation that the data has been changed at the e-mail address known to us.
Right to restriction of processing
You always have the right to process the data that we process that relates to your person or for that purpose
traceable. You can make a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
We will send you a confirmation to the e-mail address known to us that the data does not cancel the restriction
be processed longer.
Right to portability
You always have the right to access the data that we process or have processed that relates to your person or
can be traced back to this, to be carried out by another party. You can make a request to that effect to
our contact person for privacy matters. You will then receive a response to your request within 30 days. If your
If your request is granted, we will send you copies or copies of all data at the e-mail address known to us
about you that we have processed or that have been processed by other processors or third parties on our behalf. To all
In such a case, we will most likely no longer be able to continue the service, because the security
linking of data files can no longer be guaranteed.
Right to object and other rights
Where appropriate, you have the right to object to the processing of your personal data
by or on behalf of Joya Sports BV. If you object, we will immediately process the data
suspend pending the handling of your objection. If your objection is well-founded, we will send copies and/or
make copies of data that we process or have processed available to you and thereafter the processing will continue
to strike. You also have the right not to participate in automated individual decision-making or profiling
be subjected. We do not process your data in such a way that this right applies. Are you
If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service.
We use this service to track and receive reports on how visitors use the website.
This processor may be obliged to provide access to this on the basis of applicable laws and regulations
facts. We have not allowed Google to use the obtained analytics information for other Google
services.
Third party cookies
In the event that third-party software solutions use cookies, this is stated here
privacy declaration.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, on this page you will always find the most
recent version. If the new privacy policy has consequences for the way in which we have already collected data
relating to you, we will inform you by e-mail.
Contact details
Joya Sports BV
Markerkant 13003 1314AL Almere Netherlands T (036) 525-4036 E info@joyasports.nl
Contact person for privacy matters
Samina Joya